Shipping Policy

SHIPPING

FREE SHIPPING APPLIES TO UK ONLY! Shipping for all other countries is calculated by weight.

Orders are sent out within 5 working days of the order being received, but please allow up to 28 days for them to arrive, especially if you are outside of Europe. If you have a problem with an order, please contact us directly. We're always happy to help and to answer any queries.

All items are in new and un-played - we do not deal in second hand products.
 



ONLINE PAYMENTS

All prices include postage & packaging. We provide a full, 100% secure credit card system, accepting all major credit / debit cards worldwide. Our webstore is also PayPal integrated.

Our PayPal address is: info@coldspring.co.uk

We do not add extra cost onto payments for PayPal fees.
 



NON-INTERNET PAYMENTS

Please make all payments payable to 'COLD SPRING'

Cold Spring
62 Victoria Street
Glossop
Derbyshire
SK13 8HY
England, UK

We accept cheques or Postal Orders (GBP Sterling only!)

We don't recommend you send cash, but if you must, send it registered or recorded delivery.

If you wish to wire transfer funds into our account, or transfer money directly into our bank account, please email for our bank details. You must contact us BEFORE transferring any funds.

PLEASE NOTE THAT ALL BANK CHARGES MUST BE PAID BY YOU!

VAT No: 623 6726 38 GB
 



RETURNS

We are happy to accept returns within reason. If you've a good reason for wanting to return the item (faulty, damaged etc), please let us know and we can arrange it with you. We cannot sell used items, so please think carefully before you purchase! If you want to find out more about the item(s) you want to order, we are very happy to answer your questions. We will replace damaged items immediately upon return.

Please note that we cannot accept returns on items of clothing (unless damaged). We are happy to provide chest measurements etc on request.
 



REGISTERED MAIL AND 'AT RISK' COUNTRIES

We offer 2 types of service to our customers who wish to have their mail tracked:

"Recorded Delivery" for UK customers: £1.10 GBP
"International Signed For" for Non-UK customers: £5.30 GBP

Due to the large amount of fraud and theft in the some "At Risk" countries, Cold Spring cannot be held responsible for unregistered mail which goes missing / is stolen. We always recommend you pay a little extra to make sure it is "International Signed For" and can therefore can be tracked. This also includes insurance if something does go missing. If you are unsure about the risk in your country, please email us for advice.

"At Risk" Countries:

Africa - All
Asia - everywhere except Hong Kong, Japan
Europe - Bosnia & Herzg., Bulgaria, Croatia, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Macedonia, Moldova, Poland, Romania, Russia, Serbia & Mont., Slovenia, Slovakia, Turkey, Ukraine
Oceania - everywhere except Australia, New Zealand
India - All
South America - All

This is just a guide using our experience. Mail always has a chance of going missing. We always recommend you have your order sent registered if you have any concerns over shipping.

Please note that most 'At Risk' countries have registered shipping automatically added.

All orders over 100 GBP are sent by Registered Mail.
Large orders (over 2KG) are sent by courier for free (UK orders).

 



£5 MELTDOWN

This is our permanent clearance section. All CDs in this section are £5 (UK). When they're gone, they're gone! No reservations. No alternatives. No returns (unless damaged). No further discounts (so don't ask). Only available through the Cold Spring website. Click on 'Specials' at the bottom of the screen to view all Meltdown items.
 



AND FINALLY...

If there are any titles you know are available, but cannot see listed here, please let us know as we can probably get our hands on it! Please email and ask: info@coldspring.co.uk

We also occasionally re-stock sold out titles, so if you missed your chance last time, try us again! You can find our latest re-stock titles at the bottom of our bi-weekly html newsletter.

When placing an order with us it would be appreciated if you can list any alternatives. A lot of titles (from smaller labels especially and items in the £5 Meltdown section) are very limited and sometimes we can only obtain small quantities of limited editions.

All titles are in stock (unless stated otherwise). If there are any titles that you simply must have, but are worried about them being sold out - if you call or email and reserve the title, we will hold the record(s) for 7 days awaiting payment.

Lastly, please note that we only stock dark ambient / noise / experimental / death industrial / neoclassical / neofolk etc of the finest quality - we don't just stock any title that is out there, and we turn down a lot of titles we get offered. We feel the titles we stock are the best examples of this music available on the planet today.